Thank you for shopping at Haseelah! We strive to deliver your orders quickly and reliably. This Shipping Policy explains how and when we ship products from our online store.
1. Order Processing
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All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive a confirmation email once your order has been successfully placed.
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A second email will be sent when your order is shipped, containing tracking details .
2. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping
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Delivery within 3–7 business days
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Best for regular orders
Express Shipping
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Delivery within 1–3 business days
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Available at an additional cost.
Note: Delivery times may vary based on location, product availability, and any external factors (e.g., weather delays, carrier restrictions).
3. Shipping Fees
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Shipping charges are calculated at checkout based on your location and selected delivery method.
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Sometimes promotional offers may include free shipping — check the current offers on our site.
🏙️ 4. Delivery Locations
We currently ship to the following regions:
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Saudi Arabia (All major cities and many rural areas)
If you are outside these regions, please contact our support team for international shipping options.
5. Order Tracking
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Once your order is dispatched, we will share a tracking number via email/SMS (if applicable).
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You can use this tracking number to check your delivery status with the assigned courier.
6. Shipping Delays
While we do our best to meet estimated delivery times, unexpected delays can occur due to:
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High order volumes
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Courier network disruptions
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Public holidays
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Weather conditions
We appreciate your patience in such cases.
7. Incorrect Address or Failed Delivery
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Please ensure that your shipping address is correct at checkout.
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If delivery fails due to an incorrect address, additional shipping charges may apply for reshipment.
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Contact us immediately if you realize there’s a mistake in your shipping details.
8. Returns & Exchanges
Returned or undeliverable items will be handled as per our Return & Exchange Policy.
9. Questions?
If you have questions about your shipment, feel free to contact us:
📧 Email: haseelahpro@gmail.com