Return & Refund Policy

Thank you for shopping at Haseelah . We want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.

1. Returns

Eligibility:
You may request a return within ___ days of receiving your order. To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition that you received it.

  • The item must be in the original packaging with all tags attached.

  • Proof of purchase (order number or invoice) must be provided.

Non-Returnable Items:
Certain items cannot be returned, including but not limited to:

  • Personalized or customized products

  • Perishable goods

  • Intimate or hygiene-sensitive items

  • Gift cards

  • Sale or clearance items (unless defective)

2. Return Process

To initiate a return:

  1. Contact us at: haseelahpro@gmail.com

  2. Provide your order number and reason for return.

  3. We will review your request and send you return instructions.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service.

3. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within ___ business days.

  • Shipping charges (if any) are non-refundable.

Late or Missing Refunds:
If you haven’t received a refund yet:

  • Check your bank account/payment provider.

  • Contact your financial institution — it may take extra time to post.

  • Reach out to us at haseelahpro@gmail.com for help.

4. Exchanges (if applicable)

If you’d like to exchange your item (for size, color, etc.):

  • Contact us within ___ days of delivery.

  • Exchanges are subject to availability.

  • Customers pay for return and re-shipping unless otherwise stated.

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately at haseelahpro@gmail.com

  • Provide photos of the damage and your order number.

  • We will offer a replacement, exchange, or full refund based on availability.

6. Cancellations

Orders may be canceled within ___ hours of purchase. Once the order is shipped, cancellations are not possible; please follow the return process instead.

7. Contact Us

If you have questions about your return, refund, or this policy, you can contact us:

📧 Email: haseelahpro@gmail.com


🌐 Website: https://haseelah.com/

8. Policy Updates

We may update our Return & Refund Policy from time to time. The latest version will always be posted at https://haseelah.com/.